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Total Chauffeur Service

Luxurious business and leisure travel

1. General

1.1 This is the Total Chauffeur Services website ("Website") which is owned by Total Transportation Limited, a company registered in England and Wales (Company number 5485122) with a registered office at LGJ House, Knowles Farm Estate, Maldon, Essex, CM9 6SH. VAT Registration Number 888 4367 59 ("we", "us").

1.2 We offer one core service of 'chauffeured travel' on this website, which breaks down into three branded offerings - Total Comfort, Total Luxury and Totally Covered. These are defined as (the "Service") in these Terms and Conditions.  By using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.

2. Purchase of Services

2.1. By placing an order through our Website, you agree that:

You are legally capable of entering into binding contracts. 
You are at least 18 years old.

2.2. The Services listed on our Website are an invitation to order chauffeur services and is not an offer to provide our services at the listed price nor is it binding on us. The prices indicated can be amended or changed without prior notice. We are under no obligation to accept your order (whether or not the order has been confirmed and the debit or credit card been charged).

2.3. We will acknowledge by e-mail your order for a Service at the time you place your order. Once the order has been accepted and the service has been confirmed we will then notify you within 24 hours with a booking confirmation reference number, together with a price for the journey booked. 

2.4. Prices will be advised at the time of confirmation, giving the base price of the car hire ordered but exclusive of car parking, tolls, entry fees, administration charges and VAT at the prevailing rate.

2.5 – Waiting Time

Waiting time is charged where services exceed or extend the original hire that has been quoted and paid for by the client.

All waiting time is charged in blocks of 15 minutes for either UK or International services.

For arrival airport transfers in the UK, we allow a 45 minute free wait period from wheels down. After this period, waiting time is charged in 15 minute blocks at the agreed rate for the type of vehicle booked.

For arrival airport transfers overseas, we allow a 30 minute or 45 minute free wait period from wheels down depending on the city where the service is taking place. After this period, waiting time is charged in 15 minute blocks at the agreed rate for the type of vehicle booked.

For all departure airport transfers, we allow a 15 minute free wait period from the booked pick up time at a location, ie; a hotel, business address or home address. After this period, waiting time is charged in 15 minute blocks at the agreed rate for the type of vehicle booked, and charged from the original booked pick up time.

For at disposal or hourly services, waiting time or extra time is charged in blocks of 15 minutes where the hire exceeds the initial booked and paid for period.

A credit card will be required to be held for all bookings to pre-authorise waiting or extra charges that are incurred in excess of the initial hire booked and paid for.

3. Cancellation of the service by you

Please note that all bookings are governed by our cancellation policy and cancellation charges apply if the booking is cancelled within the terms of our cancellation policy.

Please click on the link to view our cancellation policy - Cancellation Policy

4. Our provision of the Service

4.1. We will provide the Service to you with reasonable skill and care and in accordance with the provisions of the contract.  Whilst we will use our reasonable endeavours to provide reliable and punctual transportation, the Company accepts no responsibility for delays however caused.

4.2. Our chauffeurs will utilize the most appropriate route for travel applicable on the day unless instructed otherwise by the passenger(s) being carried in the vehicle.

4.3 Waiting Time

We allow a 45 minute free wait period, from flight landing, at all major UK and international airports

We allow a 15 minute free wait period for pick ups from home address, office or hotel location.

After these free waiting time periods, we apply waiting time charges in blocks of 15 minutes at the applicable hourly rate for the vehicle type booked.

Where the pick up is from home address, office or hotel, waiting time is charged from the booked pick up time once the free wait period has been exceeded.

4.4. Night Surcharge

We apply a night surcharge of 20% of the applicable hourly or airport transfer rate for the vehicle type booked.

The night surcharge is applicable for journeys that commence between midnight and 05.00am

5. Duration of the terms and conditions of contract

5.1. The terms and conditions of contract shall commence on the date we accept your order, “the Commencement Date” and, subject to earlier termination or cancellation as described in these Terms and Conditions, shall continue in force for the term agreed at the time of booking.

6. Suspension and termination of the contract

6.1. We may at any time (whether during the Initial Term or otherwise) cancel the order  giving 24 hours notice to you.

7. Cancellations

7.2. We may at our sole discretion cancel the service ordered by you in the event that:-

you fail to pay for the agreed amount for the service prior to the service commencing or;

any credit card or direct debit details submitted by you for payment are found not to be valid, or cease to be valid

7.2. Cancellation of orders made howsoever caused shall be without prejudice to any rights or liabilities accrued at the date of cancellation.

8. Prices and Payment

8.1. The prices for the Services are as set out on the Website and in the price payable for the specific service ordered will be sent by email to you when the booking is confirmed.

8.2. All prices indicated on our Website are exclusive of VAT.

8.3. Your payment will be processed by a secure connection at the time you place your order on the relevant section of the Website. Payment is required by credit or debit card prior to services commencing.

8.4. During the booking process, we will ask you to complete/provide a payment by credit card or direct card to enable us to collect payment for the services required.

8.5. We send electronic invoices/advice of charges to you in Adobe Acrobat PDF versions.

You may request paper or electronic copies of any of your invoices at any time.

8.6 Credit Card Merchant Fees - A merchant fee is charged for payments made by Corporate credit cards at the prevailing rate applicable at the time of booking.

There is no fee charged for payments made by debit card or personal credit card.

9. Limitation of our liability

9.1. Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website.  Further, no warranty is given that the Website and/or the Service shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

9.2. Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.

9.3. Our aggregate liability in respect of all causes of action arising out of or in connection with the Service purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of £500.

9.4. We shall not be liable to you for any loss of profit; loss of anticipated revenue (whether direct or indirect loss); or any consequential or indirect loss.

9.5. Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.  If you are purchasing as a consumer and not as a business nothing in these Terms and Conditions affect your statutory rights.

10. Security

10.1. Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.

11. Complaints Procedure

11.1. We are very proud of our high standards of customer service. However, in the event that we fail in meeting these standards, please do not hesitate to write to us at the address in the Contact Details.

12. Notices

12.1. Any notice to be given by you must be in writing to our address in the Contact Details below or by email to

13. Intellectual Property

13.1. All Website, design, text and graphics belong to us. All copyright, trade marks and other intellectual property in the Software belongs to us or our Licensors.

13.2. You are not permitted to use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trade marks or copyrighted material without our express permission.  However, you are permitted to download and print out pages from the Website for the sole purpose of viewing for your own personal information.

14. Entire Agreement

14.1. These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by us.

15. Severance

15.1. If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

16. Third Party Rights

16.1. A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

17. Service Delivery

17.1. We will make every effort to ensure that the service is provided on time, but will not accept liability for failure to deliver the service at the stated time, where the delay in providing the service is caused through events outside of the control of our chauffeurs and staff.

17.2. We utilise a vehicle tracking system on our core vehicle fleet. You may request information from the system as proof of service where the vehicle utilized is fitted with the tracking system.

18. Service specification

18.1. We will make every effort to supply the service as confirmed but we reserve the right to supply the services in a vehicle that differs from that confirmed without prior notice, where operational needs dictate.

18.2. If we cannot supply the service ordered by you, we reserve the right to offer a service of equal quality at no extra cost.

19. Force Majeure

19.1. We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

20. Terms and Conditions

20.1. These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20.1. Certain provisions contained in these Terms and Conditions may be disallowed by the laws of the country from which you are accessing the Website. If any provision is unenforceable or invalid then the provisions of paragraph 13 shall apply.

21. Congestion Charge

21.1. From 8th April 2019 all Private Hire Vehicles operating in Central London have been required to pay the daily congestion charge to enter the Congestion Charging Zone.

From 22nd June 2020, the Congestion Charge will increase to £15 per day and will apply from 07.00am to 22.00pm, seven days a week.

Total Transportation Limited, trading as Total Chauffeur Service (TCS), have implemented a limited charge on journeys that are made in and out of the Congestion Charge Zone to mitigate this increased mandatory operating cost.

Where a transfer only service starts or finishes in the Congestion Charge Zone, TCS will apply £5.50 towards the cost of the charge for that day, per transfer, between the hours of operation of the charge.

Where an hourly service is booked for a start and/or finish inside the Congestion Charge Zone, TCS will apply £15.00 towards the cost of the charge for that day, between the hours of operation of the charge.

Where a transfer only service starts or finishes at an address anywhere outside the Congestion Charge Zone that can realistically and efficiently be reached by not entering the Congestion Charge Zone, TCS will not apply any additional charges.

Where a transfer service starts or finishes outside the Congestion Charge Zone but enters the Congestion Charge Zone because this is the only realistic or efficient route to take, TCS will apply £5.50 towards the cost of the charge for that day, per transfer, between the hours of operation of the charge.

22. COVID 19 Safety Measures

22.1. COVID 19 – Keeping our Customers and our Staff Safe and Secure

Here at Total Chauffeur Service our overriding aim is to maintain the safety and security of our customers and our staff at all times.

We have updated our operating procedures to ensure that we observe all government guidelines when carrying out our chauffeured services.

This includes observing social distancing at all times and the provision of face masks, antibacterial hand gels and wipes and thorough cleaning of all interior and exterior surfaces of the vehicle, before and immediately after, each journey has been completed.

We have also implemented strict instructions to our drivers regarding the handling of client luggage, requiring them to use disposable gloves at all times and to obtain permission from the client before handling any luggage into, or out of, the vehicle.

In addition, we have temporarily removed all non fixed items from the vehicle, including magazines, sweets, portable wifi units, tissues and bottled water (although this can be requested for longer journeys – with protocols applied).

Our reputation for delivering the highest levels of service and comfort to our customers remains strong and our commitment to maintaining this is a key focus.

The measures we have implemented to keep our customers safe and secure will provide added reassurance to our customers that they remain at the heart of our business!

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